My students can’t access the assigned Chats. What should I do?

My student’s dashboard appears blank after creating an account.

If a student’s dashboard is blank, they may need to scan the classroom QR code or click the class link...

The AI feedback isn’t appearing in my students’ chat responses.

Check if the AI Feedback option is enabled for that specific conversation. If it’s turned off, only teacher feedback will...

Why is the transcription turning some responses into Japanese?

If pronunciation errors lead to mistranslations, consider instructing students to clearly enunciate their words or use the keyboard input in...